Terms and Conditions
Last Updated: [03/03/2025]
Welcome to Tuke Sea Foods! By accessing and using our website, you agree to the following Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our services.
1. General Terms
- Tuke Sea Foods is an online marketplace for fresh fish and seafood.
- By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
- We reserve the right to update, modify, or terminate these terms at any time without prior notice.
2. Product Availability & Pricing
- All fish and seafood products are subject to availability.
- Prices listed on our website are final and inclusive of applicable taxes unless stated otherwise.
- We reserve the right to change prices without prior notice.
3. Order & Payment
- Orders can be placed through our website by selecting the desired products and proceeding to checkout.
- Payment must be made at the time of order via the available payment methods.
- We do not store payment information and use secure third-party payment gateways.
4. Shipping & Delivery
- We currently deliver within Chennai.
- Delivery times may vary based on location and availability.
- Customers must provide accurate delivery details; failure to do so may result in delays or failed deliveries.
5. Quality & Freshness Guarantee
We strive to deliver fresh and high-quality seafood. If you receive a product that is spoiled or not as described, please contact our support team within 24 hours with proof of the issue.
6. Returns & Refunds
- Due to the perishable nature of seafood, we do not accept returns.
- Refunds or replacements will be processed only for valid complaints (damaged, incorrect, or spoiled items).
- Refunds will be credited to the original payment method within 5-7 business days.
7. Cancellations
- Orders can be canceled within 1 hour of placing the order. Once processing has begun, cancellations are not allowed.
- Refunds for canceled orders will be processed within 5-7 business days.
8. Contact Us
For any questions or concerns, please contact our support team at:
Email: tukeseafood@gmail.com
Phone: +91 63833 38546